SGA Dental Partners · Practice Scorecard

REC Pacific Heights

GPO3-F   General Practice · Ops · RED · tier 3 · foundation gaps  |  Golden State · Growth Manager Kelly Caldwell · ROD Nessreen Hagopian  |  pacificheightsdental.com

Scorecard data through Aug 2026 · YTD = Jan–Aug 2026 · prior period = Jan–Aug 2025 · checklist sources as of 2026-09-28

Metrics

MetricYTDPrior periodAvg / monthDIFNote
New Patients40030050 vs 38 prior+100 (+33.3%)PBI new patients.
Production$1,397,024$1,281,432$174,628 vs $160,179 prior+$115,592 (+9.0%)PBI net production.
Lead → Hygiene days (current)11Aug 2026—25.5 YTD median+8.5 vs prior monthGREEN line is 14 days.
Lead → Doctor days (current)6Aug 2026—7.2 YTD median-2.5 vs prior month
Organic traffic————Not in the NP-99 audit rollup; GA4 not connected to SGA reporting.
NP opportunities · PeerLogic————Per-location PeerLogic counts not yet in SGA reporting.
NP opportunities · Neurality————Per-location Neurality lead counts not yet in SGA reporting.
NP call conversion46.2%NP-99 period———Call conversion from the NP-99 diagnostic.

Foundational reporting checklist · tech stack9 of 11 in place · 1 unverified · 1 missing

✓
Yext (or similar listing service) · Pacific Heights Dental
In the SGA Yext account (101 entities, 2026-09-28)
✓
PeerLogic analytics · Pacific Heights Dental
PeerLogic location list: Analytics LIVE = Yes
✗
GHL subaccount + contact form
Not in the GHL round-1 roster (25 practices)
✓
Google Ads account live · Bronze tier · $325 / mo budget
Dakota's paid-media tier tag (NP-99)
✓
GA4 live · 408397547
Tag found on homepage (scan 2026-05-03)
✓
Google Search Console live
Domain on the SGA Search Console access list
✓
Website access · Unknown
Internal Hosting · Internal GoDaddy (access registry 2026-06-29)
!
GBP ownership
Manager access not recorded on an access registry — confirm ownership
✓
Facebook ownership · facebook.com/pacificheightsdental/
Access: Full (social audit 2026-06-09)
✓
Instagram ownership · @pacificheightsdentalsf
Access: Full (linked to Facebook)
✓
Neurality live
Neurality link verified on site (2026-08-14)

Phase 1 checklist2 of 5 in place · 1 unverified · 1 missing

✓
Website audit score · 77.6
Threshold 60
✗
GBP audit score · 86.6
Threshold 90
!
Social audit score
Social audit verified 2026-06-09 — no numeric score
·
Google reviews, last 30 days
Not pulled — needs a SerpAPI review scan
✓
PeerLogic
Live

The read Jan–Aug 2026 vs same period 2025 · foundation scores from the NP-99 diagnostic where available

300 → 400
New patients
+100 · +33.3%
$1,281,432 → $1,397,024
Production
+$115,592 · +9.0%
11 d
Lead → hygiene
GREEN line is 14
83.19%
Hygiene %
NP-99
—
Organic traffic Δ
audit rollup
86.6
GBP score
threshold 90
77.6
Website score
threshold 60
$325 / mo
Paid media
Bronze
46.2%
Call conversion
threshold 45%
Live
Neurality
chat + scheduler

The play from the code, per the GM Playbook

C1 Hold · Reroute · Pre-position — Ops holds this practice — Lead→Hygiene is over 14 days. Marketing freezes paid escalation, reroutes budget to the nearest GREEN sister practice, runs reactivation only, and watches the hiring pipeline. Flips GREEN after 60 days at ≤ 14 days (or a PRD start).

This page is generated from the classification and the access registries. A hand-written 90-day plan (like Statesboro Family Dental) replaces it when the Growth Manager builds one.