Before you start
All practices are now part of SGA. Until the ordering process is fully unified, the correct path temporarily depends on whether your practice is SGA West (original SGA), SGA East — former Gen 4, or SGA East — former MODIS.
This tool asks 2–3 questions and tells you exactly who to contact, whether you need an SGA Studio job ticket, which vendor will fulfill the order, who approves the proof, and how shipping and invoicing work.
View the full SOP
Full SOP reference
A compact summary of the process, in one place.
Decision table
| Practice group | Order type | Situation | Starting point | Vendor |
|---|---|---|---|---|
| SGA West | Exact unchanged reorder | Order directly | Quality Printing | |
| SGA West | New item or any changes | SGA Studio ticket | Quality Printing | |
| SGA East — former Gen 4 | New or reorder | SGA Studio ticket | Quality Printing | |
| SGA East — former MODIS | New or reorder | SGA Studio ticket | Quality Printing | |
| SGA West | Promo / swag | Any order | M Prints storefront | M Prints |
| SGA East — former Gen 4 | Promo / swag | Any order | SGA Studio ticket | M Prints |
| SGA East — former MODIS | Promo / swag | Any order | SGA Studio ticket | M Prints |
Who does what
- Office Manager — Gathers the request, places direct orders when eligible, confirms the shipping address, reviews the proof, receives the shipment.
- SGA Studio — Creates or updates the artwork, coordinates vendor fulfillment on Studio-ticketed orders.
- Quality Printing — Prints and ships all print materials, invoices SGA Accounts Payable directly.
- M Prints — Fulfills promotional products and swag.
Common mistakes to avoid
- Treating a piece with a changed name, provider, phone number, address, logo, wording, size, or layout as an "unchanged reorder." It isn't — submit a Studio ticket.
- Sending a promotional-product order to Quality Printing. Promo goes to M Prints.
- An SGA East practice ordering directly from Quality Printing or M Prints. Every SGA East order starts with a Studio job ticket.
- Placing an order through the former Gen 4 Staples storefront — it is no longer active.
- Approving the proof without checking names, spellings, phone numbers, addresses, and quantities.
Frequently asked questions
What counts as an unchanged reorder?
The exact same file that was previously produced — same names, providers, phone numbers, addresses, logo, wording, size, and layout. If any of those change, it is a revision and needs a Studio job ticket.
What if only a phone number or provider name changed?
It is a revision, not a reorder. Submit an SGA Studio job ticket so Studio can update the file before ordering.
Can SGA East reorder something previously purchased through Staples?
No. The former Gen 4 Staples storefront is no longer active. Submit an SGA Studio job ticket and Studio will route the order to Quality Printing.
Who approves the proof?
The requester. For direct vendor orders, the person placing the order owns proof approval. For SGA Studio requests, the person who submitted the ticket owns final content approval. Check names, spelling, phone numbers, addresses, dates, pricing, and quantities carefully — nothing is printed or produced until you approve the proof.
Who pays the Quality Printing invoice?
Quality Printing invoices SGA Accounts Payable directly. The practice does not process the vendor invoice for print orders.
Where will the order be shipped?
To whichever address you confirm before the order is placed. Always double-check the shipping address at checkout or on the proof.
What if I do not know my practice group?
Select "I'm not sure" in the first question. The tool will point you to the practice directory. If you cannot find it there, contact your Growth Manager.
What if I need the order urgently?
Include the needed-by date and a short business reason in the job ticket or in your note to the vendor. Rush production and delivery are not guaranteed — start as early as possible.
Are promotional items ordered from Quality Printing?
No. Promo items and swag are fulfilled by M Prints. Only printed materials go through Quality Printing.
Who should I contact if the previous file cannot be found?
Submit an SGA Studio job ticket. Studio will locate the file, or rebuild it from the previous printed piece, before routing the order.