Rollout Status · 2026-09-01 Master · GBP scan through 2026-09-07
348 feature-level Live · 142 practices Complete
Report period: July 1–31, 2026 · performance through 2026-08-18 pull · roster through 2026-09-01 · GBP scan through 2026-09-07
142
Neurality Rollout Complete
134 Voice (Phone Missed Call)
99 Web (Online Scheduler)
115 Live Chat
78 Live on GBP
18
Neurality Rollout In Progress
Neurality-Corp Executive View
ROI Dashboard
Neurality's own executive ROI dashboard — aggregate view maintained by the vendor. This SGA-side Command Center complements it with per-office rollout + performance + resources.
Open ROI Dashboard →Sources of truth: Neurality Master workbook (2026-09-01, sourced from the SGA Master List tab) for roster + implementation; SGA Master List 2026-09-08 (GBP scans 09-01 + 09-07) for Neurality-on-GBP; Neurality Truth (2026-08-18) for per-feature status; raw
nh-analytics-report CSVs (2026-08-18 pull) for July counts. 132 matched practices + 43 orphan Neurality display names reported July data. Blockers: recovered-appointments and attributed-production metrics do not exist in Neurality's export schema (see Export Columns section for the ask); the sga-intranet marketing.neurality_* ingest is built but Sheet ingest isn't wired yet, so this build reads flat files.Implementation coverage detail
Per-feature Live counts from the 2026-08-18 Truth file. Site presence from the 2026-08-18 URL audit. GBP presence from the SGA Master List GBP scans (2026-09-01 audit + 2026-09-07 rescan of the 71 Complete practices that were still missing it; 2026-08-18 audit as fallback for unscanned codes). Denominators are 219 — the working roster after removing 44 out-of-scope practices from the 263-row master: 13 with Rollout Status = Closed, 29 with Rollout Status = Excluded, and 2 that have no website URL in the master yet (a practice with no site can't host a live surface).
Voice · Live
134
of 219
Web · Live
99
of 219
Live Chat · Live
115
of 219
Warm Handoff · Live
74
of 219
Neurality URL on Website
124
of 219
Neurality URL on GBP
78
of 219
Chat script rendered on site
119
of 219
Rollout Complete (overall)
142
of 219
Rollout In Process
18
of 219
Complete vs. Actually Live — gap drill-down
Every practice whose Rollout Status is Complete but where one or more of the actually-live signals is still No / Blank. Each row is one practice; the same practice can appear under multiple dimensions. Use these lists to work the last-mile on each surface.
GBP rescan 2026-09-07 (GBP only): the 71 Complete practices whose Google Business Profile showed no Neurality link on 09-01 were re-scanned. 7 now show the Neurality scheduler — none are new fixes: 3 were empty renders on 09-01 (Prairie Rock, Pony Express Daybreak, Pony Express Eagle Mountain) and 4 had been scored against the wrong Google listing because the crosswalk GBP URL / Place ID points at a different practice (Lexington Family Dental MS, Germantown Dental Clinic MS, Little Smiles Cedar Park TX, Hale & Hale Santa Monica CA — crosswalk correction routed to Scott). 11 have another vendor or a practice-site form in the booking slot (Modento at Leestown, Quitman, Leaf River, all three Miss-Lou offices, North Bay; NexHealth at Ressler; contact forms at Gautier, Rochester, Kingston Village, Northern Nevada), 46 have no booking CTA on GBP at all, and 7 need a manual look — 3 are unclaimed listings that cannot take a booking link until claimed (Dental Partners Dawson, Waverly Smiles, Wrens Dental Center). Website columns below still reflect the 09-02 scan. Detail:
data/output/neurality-gbp-rescan-2026-09-07.xlsx.Complete but Should be Live on Website = No
| Practice | Code | Division | ROD | Website | Chat widget | Chat script | LiveChat | GBP | Notes |
|---|---|---|---|---|---|---|---|---|---|
| Advanced Dental | ADC-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | Yes | |
| Batten | DDB-FL |
SGA East | Jarod Howlett | No | No | Yes | Live | Yes | |
| Belfast River Dental | BELFSTGADD |
SGA East | Kim Miller | — | — | Not scanned | Paused | Yes | |
| Benner Townsend Dentistry | BTD-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | Yes | |
| Bright Smiles - Chesterfield | BRITSMVADD |
SGA East | Kristen Millican | — | — | Not scanned | In process | No | |
| Chattahoochee - Columbus | CVDCOLGADD |
SGA East | Parks Pace | No | No | Yes | Live | Yes | |
| Chattahoochee - West Point | CVDWSPGADD |
SGA East | Parks Pace | No | No | Yes | Live | Yes | |
| Clance Family Dentistry | WWC |
SGA East | Kim Miller | No | No | No | In process | No | |
| Delta Family Dental | DFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Fuller - Barnesville | FULLERGADD |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Heritage Family Dental | HFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Kingston Village Dentistry | KVD-SC |
SGA East | Kristen Millican | No | No | No | In process | No | |
| Lake Shore - Saint Cloud | LAKEDCFLDD |
SGA East | Jarod Howlett | Yes | No | Yes | Blank | Yes | |
| Moskowitz - Concord | MTZ-NC |
SGA East | Kristen Millican | No | No | Yes | Live | Yes | |
| North Bay Dental | NBD-AL |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Oakwood | OAKSMLGADD |
SGA East | Parks Pace | No | No | No | In process | Yes | |
| Peach Family - Fort Valley | PCHFDGGADD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Richmond Hill - Ford Ave | RHF-GA |
SGA East | Kim Miller | No | No | No | In process | No | |
| Roberts Columbus | RRD-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Rogers Family Dental | ROGERSTNDD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Schramm - Charlotte | SCHRAMNCDD |
SGA East | Kristen Millican | No | No | Yes | Live | No | |
| SGC Douglas | SCD |
SGA East | Jarod Howlett | Yes | No | Yes | Live | No | |
| Sharp Smiles - St. Marys | SHRPSMGADD |
SGA East | Jarod Howlett | No | No | No | Blank | No | |
| Ways Station | HIGHDTGADD |
SGA East | Kim Miller | Yes | No | Yes | Blank | Yes | |
| Wirtz - Jackson | WIRTZDMSDD |
SGA East | Lanthea Mangum | Yes | No | Yes | Blank | Yes | |
| Wrens | MCW-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| BFD Beaumont | BEABEAKYDD |
SGA West | Lori Rendon | No | No | No | Blank | Yes | |
| BFD Hamburg | BEAHAMKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| BFD Leestown | BEALEEKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| DCF Dental Center of Florence | DCFLRCKYDD |
SGA West | Lori Rendon | Yes | Yes | Yes | Live | Yes | |
| GDC Rochester Dental | ROCHDCMNDD |
SGA West | Libby Knopp | No | No | No | Paused | No | |
| Miss Lou Creekside | MLC-MS |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | |
| NHD Rossville | ROSSFDKSDD |
SGA West | Libby Knopp | Yes | Yes | Yes | Blank | Yes | |
| NHD Sand Creek | SANDCKKSDD |
SGA West | Libby Knopp | Yes | Yes | Yes | Blank | Yes | |
| NND Vanhorn | NNEVDANVDD |
SGA West | Tim Gurske | No | No | No | Paused | No | |
| PCC Los Altos | PCCDLACADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| REC Pacific Heights | PACHGTCADD |
SGA West | Nessreen Hagopian | Yes | Yes | Yes | Blank | Yes | |
| SWD Apache Junction | APACHEAZDD |
SGA West | Tim Gurske | No | No | No | In process | Yes | |
| WDG Murray | NELTILUTDD |
SGA West | Jeri Amato | No | No | No | Blank | Yes | |
| WDG South Jordan | OQURMDUTDD |
SGA West | Jeri Amato | Yes | Yes | Yes | Blank | Yes | |
| WYD Wyoming Dental | WYOMNGMIDD |
SGA West | Leah Grevious | Yes | Yes | Yes | Blank | Yes | |
| Golden Triangle Columbus | GTP-MS |
SGA Specialty | John Mezick | Yes | No | Yes | Blank | No | |
| Ressler - Del Ray Beach | RESSLRFLPP |
SGA Specialty | Alison Thiede | No | No | No | Blank | No | |
| Van Scoyoc Periodontics & Implants - Sanford | VANSNDNCPP |
SGA Specialty | John Mezick | Yes | No | Yes | Live | No |
Complete but Neurality link not on the website
| Practice | Code | Division | ROD | Website | Chat widget | Chat script | LiveChat | GBP | Notes |
|---|---|---|---|---|---|---|---|---|---|
| Advanced Dental | ADC-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | Yes | |
| Batten | DDB-FL |
SGA East | Jarod Howlett | No | No | Yes | Live | Yes | |
| Beachview Family Dental | BFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Belfast River Dental | BELFSTGADD |
SGA East | Kim Miller | — | — | Not scanned | Paused | Yes | |
| Bright Smiles - Chesterfield | BRITSMVADD |
SGA East | Kristen Millican | — | — | Not scanned | In process | No | |
| Chattahoochee - Columbus | CVDCOLGADD |
SGA East | Parks Pace | No | No | Yes | Live | Yes | |
| Chattahoochee - West Point | CVDWSPGADD |
SGA East | Parks Pace | No | No | Yes | Live | Yes | |
| Clance Family Dentistry | WWC |
SGA East | Kim Miller | No | No | No | In process | No | |
| Delta Family Dental | DFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Eastover Family Dental | EDJ-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | Yes | |
| Fuller - Barnesville | FULLERGADD |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Heritage Family Dental | HFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Kingston Village Dentistry | KVD-SC |
SGA East | Kristen Millican | No | No | No | In process | No | |
| Milledgeville#1 | MTM-GA |
SGA East | Parks Pace | No | No | No | Live | No | |
| Moskowitz - Concord | MTZ-NC |
SGA East | Kristen Millican | No | No | Yes | Live | Yes | |
| North Bay Dental | NBD-AL |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Oakland | MOL-GA |
SGA East | Catrina Boone | — | — | Not scanned | Live | No | |
| Oakwood | OAKSMLGADD |
SGA East | Parks Pace | No | No | No | In process | Yes | |
| Richmond Hill - Ford Ave | RHF-GA |
SGA East | Kim Miller | No | No | No | In process | No | |
| Roberts Columbus | RRD-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Schramm - Charlotte | SCHRAMNCDD |
SGA East | Kristen Millican | No | No | Yes | Live | No | |
| SGC Hazelhurst | SCH |
SGA East | Jarod Howlett | — | — | Not scanned | Live | No | |
| Sharp Smiles - St. Marys | SHRPSMGADD |
SGA East | Jarod Howlett | No | No | No | Blank | No | |
| Wrens | MCW-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| ACD Westport | WSTPRTKSDD |
SGA West | Libby Knopp | No | No | No | Live | Yes | |
| ACR Robbins | LAWRNCKSDD |
SGA West | Libby Knopp | No | No | No | Live | Yes | |
| BFD Beaumont | BEABEAKYDD |
SGA West | Lori Rendon | No | No | No | Blank | Yes | |
| BFD Hamburg | BEAHAMKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| BFD Leestown | BEALEEKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| GDC Rochester Dental | ROCHDCMNDD |
SGA West | Libby Knopp | No | No | No | Paused | No | |
| NND Vanhorn | NNEVDANVDD |
SGA West | Tim Gurske | No | No | No | Paused | No | |
| PCC Los Altos | PCCDLACADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| PCC Mountain View | PCCDMVCADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| SWD Apache Junction | APACHEAZDD |
SGA West | Tim Gurske | No | No | No | In process | Yes | |
| WDG Murray | NELTILUTDD |
SGA West | Jeri Amato | No | No | No | Blank | Yes | |
| Ressler - Del Ray Beach | RESSLRFLPP |
SGA Specialty | Alison Thiede | No | No | No | Blank | No | |
| Van Scoyoc - Southern Pines | VANSCONCPP |
SGA Specialty | John Mezick | — | — | Not scanned | Live | No |
Complete but chat widget not rendered on site
| Practice | Code | Division | ROD | Website | Chat widget | Chat script | LiveChat | GBP | Notes |
|---|---|---|---|---|---|---|---|---|---|
| Advanced Dental | ADC-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | Yes | |
| Advanced Dental Center - Summerville | SMADDCSCDD |
SGA East | Kristen Millican | Yes | No | Yes | Live | No | |
| Americus | MMA-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Batten | DDB-FL |
SGA East | Jarod Howlett | No | No | Yes | Live | Yes | |
| Beachview Family Dental | BFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Belfast River Dental | BELFSTGADD |
SGA East | Kim Miller | — | — | Not scanned | Paused | Yes | |
| Benner Townsend Dentistry | BTD-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | Yes | |
| Bright Smiles - Chesterfield | BRITSMVADD |
SGA East | Kristen Millican | — | — | Not scanned | In process | No | |
| Brushy Creek Dental Partners - Greer | DFC-SC |
SGA East | Kristen Millican | Yes | No | Yes | Live | Yes | |
| Camilla | MEC-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Carlton | MCL-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Chatham Dental Care | BDC |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Chattahoochee - Columbus | CVDCOLGADD |
SGA East | Parks Pace | No | No | Yes | Live | Yes | |
| Chattahoochee - West Point | CVDWSPGADD |
SGA East | Parks Pace | No | No | Yes | Live | Yes | |
| Clance Family Dentistry | WWC |
SGA East | Kim Miller | No | No | No | In process | No | |
| Claxton Family Dentistry | CFD |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Columbus | MWC-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Coosa Dental Associates | CDA-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Cordele Dental Associates | DPCORDGADD |
SGA East | Catrina Boone | Yes | No | Yes | Live | Yes | |
| Dawson Rd | MDA-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Delta Family Dental | DFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Dental Ctr. N. Augusta - Dubose | DCNAUGSCDD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Dental Group of Byram | DGB-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Dental Group of Greenville | DGG-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Dental Group of Magee | DGM-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Dental Partners of North Georgia | DPNGEOGADD |
SGA East | Catrina Boone | Yes | No | Yes | Live | Yes | |
| Dental Solutions of Clinton | DSC-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Eastover Family Dental | EDJ-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | Yes | |
| Effingham Smiles | ESM |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Elite - Gallatin | ELTDENTNDD |
SGA East | Parks Pace | Yes | No | Yes | Live | Yes | |
| Ellisville | DGE-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Fitzgerald | MPF-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Fording Island - Okatie | FORDINSCDD |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Fuller - Barnesville | FULLERGADD |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Gautier Family Dental | GDC-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | |
| Germantown Office | GERMANMSDD |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Glennville Family Dentistry | GFD |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Heritage Family Dental | HFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Holcomb Family Dentistry | SHD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Hwy19 TEST | MHL-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Jesup | MOJ-GA |
SGA East | Jarod Howlett | Yes | No | Yes | Live | No | |
| Johnson - Alpharetta | JHNFAMGADD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Kingston Village Dentistry | KVD-SC |
SGA East | Kristen Millican | No | No | No | In process | No | |
| Lake Shore - Saint Cloud | LAKEDCFLDD |
SGA East | Jarod Howlett | Yes | No | Yes | Blank | Yes | |
| Leaf River Dental | LRD-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | |
| Lexington Family Dental | LFD-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Main St Family Dental - Lexington | PALMCDSCDD |
SGA East | Kristen Millican | Yes | No | Yes | Live | Yes | |
| Midtown Dental Studiio | MDS-AL |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Milledgeville#1 | MTM-GA |
SGA East | Parks Pace | No | No | No | Live | No | |
| Monroe - Pinehurst | MONROENCDD |
SGA East | Kristen Millican | Yes | No | Yes | Live | Yes | |
| Moskowitz - Concord | MTZ-NC |
SGA East | Kristen Millican | No | No | Yes | Live | Yes | |
| Nashville - Cox | JEFCOXGADD |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| North Bay Dental | NBD-AL |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | |
| Oakland | MOL-GA |
SGA East | Catrina Boone | — | — | Not scanned | Live | No | |
| Oakwood | OAKSMLGADD |
SGA East | Parks Pace | No | No | No | In process | Yes | |
| Peach Family - Fort Valley | PCHFDGGADD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Pearl River | PRD-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Premier Dental - Statesboro | PMRWELGADD |
SGA East | Kim Miller | Yes | No | Yes | Live | No | |
| Pryor - Lebanon | PRYRFDTNDD |
SGA East | Parks Pace | Yes | No | Yes | Live | Yes | |
| Reidsville Family Dentistry | RFD |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Richmond Hill - Ford Ave | RHF-GA |
SGA East | Kim Miller | No | No | No | In process | No | |
| Roberts Columbus | RRD-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Rogers Family Dental | ROGERSTNDD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Rome Dental Partners | RLM |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Schramm - Charlotte | SCHRAMNCDD |
SGA East | Kristen Millican | No | No | Yes | Live | No | |
| SGC Douglas | SCD |
SGA East | Jarod Howlett | Yes | No | Yes | Live | No | |
| SGC Hazelhurst | SCH |
SGA East | Jarod Howlett | — | — | Not scanned | Live | No | |
| Sharp Smiles - St. Marys | SHRPSMGADD |
SGA East | Jarod Howlett | No | No | No | Blank | No | |
| Slover Dental Magee | SDS-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | |
| Smile Center Orlando | SCO-FL |
SGA East | Jarod Howlett | Yes | No | Yes | Live | Yes | |
| Southern Oak Dental - Simpsonville | OMD-SC |
SGA East | Kristen Millican | Yes | No | Yes | Live | No | |
| Southern Oak Dental Bluffton | SOAKBLSCDD |
SGA East | Kim Miller | Yes | No | Yes | Live | No | |
| Southern Oak Dental Conway | SOAKCOSCDD |
SGA East | Kristen Millican | Yes | No | Yes | Live | Yes | |
| Southern Oak Dental Greenville | SOAKGRSCDD |
SGA East | Kristen Millican | Yes | No | Yes | Live | No | |
| Statesboro Family Dental | MCG |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Stonewall (Dawson) | MSD-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Sylvester | MPS-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Thomaston | MGT-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Tifton | MTT-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Toccoa Family Dentistry - Toccoa | TOCCOAGADD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Towne Lake Dental Group | TLD |
SGA East | Kim Miller | Yes | No | Yes | Live | Yes | |
| Vicksburg 61 N | VFN-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | Yes | |
| Vicksburg Family Dental | VFD-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | |
| Vienna (Union) | MUV-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Waverly Smiles, PLLC - Waverly | BAKDENTNDD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Waynesboro Family Dentistry | WFD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | |
| Ways Station | HIGHDTGADD |
SGA East | Kim Miller | Yes | No | Yes | Blank | Yes | |
| Willingham | MWS-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | |
| Wirtz - Jackson | WIRTZDMSDD |
SGA East | Lanthea Mangum | Yes | No | Yes | Blank | Yes | |
| Wrens | MCW-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| ACD Westport | WSTPRTKSDD |
SGA West | Libby Knopp | No | No | No | Live | Yes | |
| ACR Robbins | LAWRNCKSDD |
SGA West | Libby Knopp | No | No | No | Live | Yes | |
| BFD Beaumont | BEABEAKYDD |
SGA West | Lori Rendon | No | No | No | Blank | Yes | |
| BFD Hamburg | BEAHAMKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| BFD Leestown | BEALEEKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| Davenport Family Dentistry | ODC-LA |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | Yes | |
| GDC Rochester Dental | ROCHDCMNDD |
SGA West | Libby Knopp | No | No | No | Paused | No | |
| Hammond Dental Care | ODH-LA |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | Yes | |
| Mandeville Dental Care | ODM-LA |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | |
| McVea Dental | MVD-LA |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | Yes | |
| Miss Lou Creekside | MLC-MS |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | |
| Miss Lou Ferriday | MLF-LA |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | |
| Miss Lou Stine | MLS-MS |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | |
| NND Vanhorn | NNEVDANVDD |
SGA West | Tim Gurske | No | No | No | Paused | No | |
| PCC Los Altos | PCCDLACADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| PCC Mountain View | PCCDMVCADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| PFD Cottonwood | PEAKCWAZDD |
SGA West | Tim Gurske | Yes | No | Yes | Live | Yes | |
| PFD Flagstaff | PEAKFGAZDD |
SGA West | Tim Gurske | Yes | No | Yes | Live | Yes | |
| PFD Sedona | PEAKSDAZDD |
SGA West | Tim Gurske | Yes | No | Yes | Live | Yes | |
| REC Olympic Dental | OLMPICCADD |
SGA West | Nessreen Hagopian | Yes | No | Yes | Live | Yes | |
| REC Rockaway Beach | ROKBCHCADD |
SGA West | Nessreen Hagopian | Yes | No | Yes | Live | Yes | |
| STB Community Shores | COMMSDMIDD |
SGA West | Leah Grevious | Yes | No | Yes | Live | Yes | |
| SWD Apache Junction | APACHEAZDD |
SGA West | Tim Gurske | No | No | No | In process | Yes | |
| WDG Murray | NELTILUTDD |
SGA West | Jeri Amato | No | No | No | Blank | Yes | |
| Golden Triangle Columbus | GTP-MS |
SGA Specialty | John Mezick | Yes | No | Yes | Blank | No | |
| Golden Triangle Starkville | GTD-MS |
SGA Specialty | John Mezick | Yes | No | Yes | Live | No | |
| Ressler - Del Ray Beach | RESSLRFLPP |
SGA Specialty | Alison Thiede | No | No | No | Blank | No | |
| Van Scoyoc - Southern Pines | VANSCONCPP |
SGA Specialty | John Mezick | — | — | Not scanned | Live | No | |
| Van Scoyoc Periodontics & Implants - Sanford | VANSNDNCPP |
SGA Specialty | John Mezick | Yes | No | Yes | Live | No |
Complete but chat script not present on site
| Practice | Code | Division | ROD | Website | Chat widget | Chat script | LiveChat | GBP | Notes |
|---|---|---|---|---|---|---|---|---|---|
| Belfast River Dental | BELFSTGADD |
SGA East | Kim Miller | — | — | Not scanned | Paused | Yes | |
| Bright Smiles - Chesterfield | BRITSMVADD |
SGA East | Kristen Millican | — | — | Not scanned | In process | No | |
| Clance Family Dentistry | WWC |
SGA East | Kim Miller | No | No | No | In process | No | |
| Fuller - Barnesville | FULLERGADD |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Kingston Village Dentistry | KVD-SC |
SGA East | Kristen Millican | No | No | No | In process | No | |
| Milledgeville#1 | MTM-GA |
SGA East | Parks Pace | No | No | No | Live | No | |
| Oakland | MOL-GA |
SGA East | Catrina Boone | — | — | Not scanned | Live | No | |
| Oakwood | OAKSMLGADD |
SGA East | Parks Pace | No | No | No | In process | Yes | |
| Richmond Hill - Ford Ave | RHF-GA |
SGA East | Kim Miller | No | No | No | In process | No | |
| Roberts Columbus | RRD-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| SGC Hazelhurst | SCH |
SGA East | Jarod Howlett | — | — | Not scanned | Live | No | |
| Sharp Smiles - St. Marys | SHRPSMGADD |
SGA East | Jarod Howlett | No | No | No | Blank | No | |
| Wrens | MCW-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| ACD Westport | WSTPRTKSDD |
SGA West | Libby Knopp | No | No | No | Live | Yes | |
| ACR Robbins | LAWRNCKSDD |
SGA West | Libby Knopp | No | No | No | Live | Yes | |
| BFD Beaumont | BEABEAKYDD |
SGA West | Lori Rendon | No | No | No | Blank | Yes | |
| BFD Hamburg | BEAHAMKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| BFD Leestown | BEALEEKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| GDC Rochester Dental | ROCHDCMNDD |
SGA West | Libby Knopp | No | No | No | Paused | No | |
| NND Vanhorn | NNEVDANVDD |
SGA West | Tim Gurske | No | No | No | Paused | No | |
| PCC Los Altos | PCCDLACADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| PCC Mountain View | PCCDMVCADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| SWD Apache Junction | APACHEAZDD |
SGA West | Tim Gurske | No | No | No | In process | Yes | |
| WDG Murray | NELTILUTDD |
SGA West | Jeri Amato | No | No | No | Blank | Yes | |
| Ressler - Del Ray Beach | RESSLRFLPP |
SGA Specialty | Alison Thiede | No | No | No | Blank | No | |
| Van Scoyoc - Southern Pines | VANSCONCPP |
SGA Specialty | John Mezick | — | — | Not scanned | Live | No |
Complete but LiveChat status ≠ Live
| Practice | Code | Division | ROD | Website | Chat widget | Chat script | LiveChat | GBP | Notes |
|---|---|---|---|---|---|---|---|---|---|
| Belfast River Dental | BELFSTGADD |
SGA East | Kim Miller | — | — | Not scanned | Paused | Yes | |
| Bright Smiles - Chesterfield | BRITSMVADD |
SGA East | Kristen Millican | — | — | Not scanned | In process | No | |
| Clance Family Dentistry | WWC |
SGA East | Kim Miller | No | No | No | In process | No | |
| Fuller - Barnesville | FULLERGADD |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Kingston Village Dentistry | KVD-SC |
SGA East | Kristen Millican | No | No | No | In process | No | |
| Lake Shore - Saint Cloud | LAKEDCFLDD |
SGA East | Jarod Howlett | Yes | No | Yes | Blank | Yes | |
| Oakwood | OAKSMLGADD |
SGA East | Parks Pace | No | No | No | In process | Yes | |
| Richmond Hill - Ford Ave | RHF-GA |
SGA East | Kim Miller | No | No | No | In process | No | |
| Roberts Columbus | RRD-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| Sharp Smiles - St. Marys | SHRPSMGADD |
SGA East | Jarod Howlett | No | No | No | Blank | No | |
| Ways Station | HIGHDTGADD |
SGA East | Kim Miller | Yes | No | Yes | Blank | Yes | |
| Wirtz - Jackson | WIRTZDMSDD |
SGA East | Lanthea Mangum | Yes | No | Yes | Blank | Yes | |
| Wrens | MCW-GA |
SGA East | Parks Pace | No | No | No | Blank | No | |
| BFD Beaumont | BEABEAKYDD |
SGA West | Lori Rendon | No | No | No | Blank | Yes | |
| BFD Hamburg | BEAHAMKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| BFD Leestown | BEALEEKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| GDC Rochester Dental | ROCHDCMNDD |
SGA West | Libby Knopp | No | No | No | Paused | No | |
| NHD Rossville | ROSSFDKSDD |
SGA West | Libby Knopp | Yes | Yes | Yes | Blank | Yes | |
| NHD Sand Creek | SANDCKKSDD |
SGA West | Libby Knopp | Yes | Yes | Yes | Blank | Yes | |
| NND Vanhorn | NNEVDANVDD |
SGA West | Tim Gurske | No | No | No | Paused | No | |
| PCC Los Altos | PCCDLACADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| PCC Mountain View | PCCDMVCADD |
SGA West | Nessreen Hagopian | No | No | No | Blank | Yes | |
| REC Pacific Heights | PACHGTCADD |
SGA West | Nessreen Hagopian | Yes | Yes | Yes | Blank | Yes | |
| SWD Apache Junction | APACHEAZDD |
SGA West | Tim Gurske | No | No | No | In process | Yes | |
| WDG Murray | NELTILUTDD |
SGA West | Jeri Amato | No | No | No | Blank | Yes | |
| WDG South Jordan | OQURMDUTDD |
SGA West | Jeri Amato | Yes | Yes | Yes | Blank | Yes | |
| WYD Wyoming Dental | WYOMNGMIDD |
SGA West | Leah Grevious | Yes | Yes | Yes | Blank | Yes | |
| Golden Triangle Columbus | GTP-MS |
SGA Specialty | John Mezick | Yes | No | Yes | Blank | No | |
| Ressler - Del Ray Beach | RESSLRFLPP |
SGA Specialty | Alison Thiede | No | No | No | Blank | No |
Complete but Neurality not on GBP (any place)
| Practice | Code | Division | ROD | Website | Chat widget | Chat script | LiveChat | GBP | Notes |
|---|---|---|---|---|---|---|---|---|---|
| Advanced Dental Center - Summerville | SMADDCSCDD |
SGA East | Kristen Millican | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Americus | MMA-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Beachview Family Dental | BFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-02 (rescan) |
| Bright Smiles - Chesterfield | BRITSMVADD |
SGA East | Kristen Millican | — | — | Not scanned | In process | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Camilla | MEC-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Carlton | MCL-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Clance Family Dentistry | WWC |
SGA East | Kim Miller | No | No | No | In process | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Columbus | MWC-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Coosa Dental Associates | CDA-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Dawson Rd | MDA-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Delta Family Dental | DFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Dental Ctr. N. Augusta - Dubose | DCNAUGSCDD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Fitzgerald | MPF-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Fuller - Barnesville | FULLERGADD |
SGA East | Parks Pace | No | No | No | Blank | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Gautier Family Dental | GDC-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | GBP booking slot: Practice website appointment-request form (contact-us page) · scanned 2026-09-07 (GBP rescan) |
| Heritage Family Dental | HFD-MS |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | GBP booking slot: Modento · scanned 2026-09-07 (GBP rescan) |
| Holcomb Family Dentistry | SHD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Hwy19 TEST | MHL-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Jesup | MOJ-GA |
SGA East | Jarod Howlett | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Johnson - Alpharetta | JHNFAMGADD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Kingston Village Dentistry | KVD-SC |
SGA East | Kristen Millican | No | No | No | In process | No | GBP booking slot: Practice website appointment-request form · scanned 2026-09-07 (GBP rescan) |
| Leaf River Dental | LRD-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | GBP booking slot: Modento · scanned 2026-09-01 (GBP rescan) |
| Milledgeville#1 | MTM-GA |
SGA East | Parks Pace | No | No | No | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Nashville - Cox | JEFCOXGADD |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| North Bay Dental | NBD-AL |
SGA East | Lanthea Mangum | No | No | Yes | Live | No | GBP booking slot: Modento · scanned 2026-09-07 (GBP rescan) |
| Oakland | MOL-GA |
SGA East | Catrina Boone | — | — | Not scanned | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Peach Family - Fort Valley | PCHFDGGADD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Premier Dental - Statesboro | PMRWELGADD |
SGA East | Kim Miller | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Richmond Hill - Ford Ave | RHF-GA |
SGA East | Kim Miller | No | No | No | In process | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Roberts Columbus | RRD-GA |
SGA East | Parks Pace | No | No | No | Blank | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Rogers Family Dental | ROGERSTNDD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Rome Dental Partners | RLM |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Schramm - Charlotte | SCHRAMNCDD |
SGA East | Kristen Millican | No | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| SGC Douglas | SCD |
SGA East | Jarod Howlett | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| SGC Hazelhurst | SCH |
SGA East | Jarod Howlett | — | — | Not scanned | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Sharp Smiles - St. Marys | SHRPSMGADD |
SGA East | Jarod Howlett | No | No | No | Blank | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Slover Dental Magee | SDS-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Southern Oak Dental - Simpsonville | OMD-SC |
SGA East | Kristen Millican | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Southern Oak Dental Bluffton | SOAKBLSCDD |
SGA East | Kim Miller | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Southern Oak Dental Greenville | SOAKGRSCDD |
SGA East | Kristen Millican | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-01 (GBP rescan) |
| Stonewall (Dawson) | MSD-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-02 (rescan) |
| Sylvester | MPS-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Thomaston | MGT-GA |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Tifton | MTT-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Toccoa Family Dentistry - Toccoa | TOCCOAGADD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Vicksburg Family Dental | VFD-MS |
SGA East | Lanthea Mangum | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Vienna (Union) | MUV-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Waverly Smiles, PLLC - Waverly | BAKDENTNDD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-01 (GBP rescan) |
| Waynesboro Family Dentistry | WFD |
SGA East | Parks Pace | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Willingham | MWS-GA |
SGA East | Catrina Boone | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Wrens | MCW-GA |
SGA East | Parks Pace | No | No | No | Blank | No | GBP booking slot: empty (no CTA) · scanned 2026-09-01 (GBP rescan) |
| BFD Hamburg | BEAHAMKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | |
| BFD Leestown | BEALEEKYDD |
SGA West | Lori Rendon | — | — | Not scanned | Blank | No | GBP booking slot: Modento · scanned 2026-09-07 (GBP rescan) |
| GDC Rochester Dental | ROCHDCMNDD |
SGA West | Libby Knopp | No | No | No | Paused | No | GBP booking slot: Practice website appointment-request form · scanned 2026-09-07 (GBP rescan) |
| Mandeville Dental Care | ODM-LA |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Miss Lou Creekside | MLC-MS |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | GBP booking slot: Modento · scanned 2026-09-07 (GBP rescan) |
| Miss Lou Ferriday | MLF-LA |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | GBP booking slot: Modento · scanned 2026-09-07 (GBP rescan) |
| Miss Lou Stine | MLS-MS |
SGA West | Kassie DeCorte | Yes | No | Yes | Live | No | GBP booking slot: Modento · scanned 2026-09-07 (GBP rescan) |
| NND Vanhorn | NNEVDANVDD |
SGA West | Tim Gurske | No | No | No | Paused | No | GBP booking slot: Practice website appointment-request form (contact page) · scanned 2026-09-07 (GBP rescan) |
| Golden Triangle Columbus | GTP-MS |
SGA Specialty | John Mezick | Yes | No | Yes | Blank | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Golden Triangle Starkville | GTD-MS |
SGA Specialty | John Mezick | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Ressler - Del Ray Beach | RESSLRFLPP |
SGA Specialty | Alison Thiede | No | No | No | Blank | No | GBP booking slot: NexHealth · scanned 2026-09-07 (GBP rescan) |
| Van Scoyoc - Southern Pines | VANSCONCPP |
SGA Specialty | John Mezick | — | — | Not scanned | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
| Van Scoyoc Periodontics & Implants - Sanford | VANSNDNCPP |
SGA Specialty | John Mezick | Yes | No | Yes | Live | No | GBP booking slot: empty (no CTA) · scanned 2026-09-07 (GBP rescan) |
July 2026 performance KPIs
Weighted rates from summed numerators / denominators across every office and every orphan display name that reported July data. Blanks excluded, never treated as zero.
Practices reporting July
132
of enabled
Voice patient opportunities
8,790
July 2026, all orgs
Voice appointments booked
2,661
voice-only channel
Weighted voice conversion
30.3%
sum(appts) / sum(opps)
Online scheduler appts
1,184
web widget bookings
Chatbot appts
490
Claire chatbot bookings
SMS appts
818
SMS-driven bookings
Campaign appts
585
outbound-campaign bookings
Total appts (all surfaces)
5,738
voice + online + chatbot + SMS + campaign
New-patient appts (agent)
1,598
agent-attributed NP bookings
Top 10 offices — July
Ranked separately on four dimensions. Rate rankings require ≥ 10 voice opportunities so a 1-opp / 1-appt office does not top the list.
Voice appointments booked
| # | Practice | Region | GM | Voice appointments booked | Status |
|---|---|---|---|---|---|
| 1 | Dawson Rd MDA-GA | SGA East | Jenn Freemyer | 157 | July complete |
| 2 | Statesboro Family Dental MCG | SGA East | Jayme Monroe | 127 | July complete |
| 3 | Holcomb Family Dentistry SHD | SGA East | 73 | July complete | |
| 4 | Wrens MCW-GA | SGA East | 3rd GM | 65 | July complete |
| 5 | Columbus MWC-GA | SGA East | 3rd GM | 64 | July complete |
| 6 | Bright Smiles - Chesterfield BRITSMVADD | SGA East | 3rd GM | 61 | July complete |
| 7 | Dental Group of Magee DGM-MS | SGA East | 3rd GM | 56 | July complete |
| 8 | Cordele Dental Associates DPCORDGADD | SGA East | Jenn Freemyer | 52 | July complete |
| 9 | Ways Station HIGHDTGADD | SGA East | Jenn Freemyer | 52 | July complete |
| 10 | Milledgeville#1 MTM-GA | SGA East | Jayme Monroe | 48 | July complete |
Voice conversion rate (min 10 opps)
| # | Practice | Region | GM | Voice conversion rate | Voice opps | Status |
|---|---|---|---|---|---|---|
| 1 | Advanced Dental Center - Summerville SMADDCSCDD | SGA East | Jenn Freemyer | 100.0% | 50 | July complete |
| 2 | Bright Smiles - Chesterfield BRITSMVADD | SGA East | 3rd GM | 100.0% | 107 | July complete |
| 3 | Camilla MEC-GA | SGA East | Jenn Freemyer | 100.0% | 23 | July complete |
| 4 | Clance Family Dentistry WWC | SGA East | 100.0% | 19 | July complete | |
| 5 | Dental Partners of North Georgia DPNGEOGADD | SGA East | Jenn Freemyer | 100.0% | 28 | July complete |
| 6 | Effingham Smiles ESM | SGA East | Jenn Freemyer | 100.0% | 98 | July complete |
| 7 | Jesup MOJ-GA | SGA East | New AC Director | 100.0% | 71 | July complete |
| 8 | Miss Lou Creekside MLC-MS | SGA West | Kelly Caldwell | 100.0% | 20 | July complete |
| 9 | Nashville - Cox JEFCOXGADD | SGA East | Jenn Freemyer | 100.0% | 40 | July complete |
| 10 | Oakwood OAKSMLGADD | SGA East | 100.0% | 33 | July complete |
Online scheduler appointments
| # | Practice | Region | GM | Online scheduler appointments | Status |
|---|---|---|---|---|---|
| 1 | Statesboro Family Dental MCG | SGA East | Jayme Monroe | 69 | July complete |
| 2 | Pearl River PRD-MS | SGA East | 40 | July complete | |
| 3 | Stonewall (Dawson) MSD-GA | SGA East | Jenn Freemyer | 38 | July complete |
| 4 | Coosa Dental Associates CDA-GA | SGA East | 3rd GM | 36 | July complete |
| 5 | Dawson Rd MDA-GA | SGA East | Jenn Freemyer | 35 | July complete |
| 6 | Effingham Smiles ESM | SGA East | Jenn Freemyer | 34 | July complete |
| 7 | Chatham Dental Care BDC | SGA East | Jenn Freemyer | 31 | July complete |
| 8 | Holcomb Family Dentistry SHD | SGA East | 31 | July complete | |
| 9 | Leaf River Dental LRD-MS | SGA East | Kelly Caldwell | 30 | July complete |
| 10 | STB Community Shores COMMSDMIDD | SGA West | 28 | July complete |
Total appointments (voice + online + chatbot + SMS + campaign)
| # | Practice | Region | GM | Total appointments | Status |
|---|---|---|---|---|---|
| 1 | Dawson Rd MDA-GA | SGA East | Jenn Freemyer | 236 | July complete |
| 2 | Statesboro Family Dental MCG | SGA East | Jayme Monroe | 226 | July complete |
| 3 | Holcomb Family Dentistry SHD | SGA East | 172 | July complete | |
| 4 | Coosa Dental Associates CDA-GA | SGA East | 3rd GM | 141 | July complete |
| 5 | Effingham Smiles ESM | SGA East | Jenn Freemyer | 112 | July complete |
| 6 | Towne Lake Dental Group TLD | SGA East | Jenn Freemyer | 107 | July complete |
| 7 | Vicksburg Family Dental VFD-MS | SGA East | 3rd GM | 107 | July complete |
| 8 | Cordele Dental Associates DPCORDGADD | SGA East | Jenn Freemyer | 104 | July complete |
| 9 | Pearl River PRD-MS | SGA East | 100 | July complete | |
| 10 | Columbus MWC-GA | SGA East | 3rd GM | 97 | July complete |
Bottom 10 offices — July
Lowest performers on comparable metrics, among enabled offices with July data.
Lowest voice appointments booked
| # | Practice | Region | GM | Lowest voice appointments booked | Status |
|---|---|---|---|---|---|
| 1 | ADL Allure Dental ALLUREINDD | SGA West | 0 | July complete | |
| 2 | AID Artistry In Dentistry ARTDENAZDD | SGA West | 0 | July complete | |
| 3 | CCD Century City CENTRYCADD | SGA West | 0 | July complete | |
| 4 | Claxton Smiles CSM | SGA East | Jenn Freemyer | 0 | July complete |
| 5 | DDM Apple Valley DAKWELMNDD | SGA West | 0 | July complete | |
| 6 | GDC Gentling Dental GENTLGMNDD | SGA West | 0 | July complete | |
| 7 | GDC Rochester Dental ROCHDCMNDD | SGA West | 0 | July complete | |
| 8 | GDC Stone Barn STNBRNMNDD | SGA West | 0 | July complete | |
| 9 | GDG Gage Center GAGEDGKSDD | SGA West | 0 | July complete | |
| 10 | Golden Triangle Starkville GTD-MS | SGA Specialty | Jenn Freemyer | 0 | July complete |
Lowest voice conversion (min 10 opps)
| # | Practice | Region | GM | Lowest voice conversion | Voice opps | Status |
|---|---|---|---|---|---|---|
| 1 | Elite - Gallatin ELTDENTNDD | SGA East | 3rd GM | 0.0% | 31 | July complete |
| 2 | Golden Triangle Columbus GTP-MS | SGA Specialty | Jayme Monroe | 0.0% | 10 | July complete |
| 3 | Schramm - Charlotte SCHRAMNCDD | SGA East | 3rd GM | 0.0% | 39 | July complete |
| 4 | Slover Dental Magee SDS-MS | SGA East | Jayme Monroe | 0.0% | 15 | July complete |
| 5 | Wirtz - Jackson WIRTZDMSDD | SGA East | Kelly Caldwell | 0.0% | 25 | July complete |
| 6 | Batten DDB-FL | SGA East | 3rd GM | 5.6% | 36 | July complete |
| 7 | PEX Eagle Mountain PONYEMUTDD | SGA West | 8.3% | 98 | July complete | |
| 8 | Heritage Family Dental HFD-MS | SGA East | Kelly Caldwell | 12.5% | 36 | July complete |
| 9 | Beachview Family Dental BFD-MS | SGA East | 3rd GM | 14.3% | 49 | July complete |
| 10 | Fuller - Barnesville FULLERGADD | SGA East | 16.7% | 60 | July complete |
All offices — full table
Every practice in the Neurality roster with per-feature status and July performance. Blank cells = no data reported; treat as missing, not zero.
| Practice | Code | Region | GM | ROD | Rollout | Site | GBP | Chat | Voice opps | Voice appts | Voice % | Online | Chatbot | SMS | Campaign | Status |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ACD Emporia | EMPFDCKSDD |
SGA West | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| ACD Shunga | SHUNGAKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| ACD Westport | WSTPRTKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| ACR Robbins | LAWRNCKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| ACR The Dental Studio | DENSTDKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| ADL Allure Dental | ALLUREINDD |
SGA West | — | Lori Rendon | Not Started | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Advanced Dental | ADC-MS |
SGA East | Jenn Freemyer | Lanthea Mangum | Complete | Yes | Yes | Live | 104 | 41 | 66.7% | 0 | 24 | 18 | 10 | July complete |
| Advanced Dental Center - Summerville | SMADDCSCDD |
SGA East | Jenn Freemyer | Kristen Millican | Complete | Yes | No | Live | 50 | 20 | 100.0% | 3 | 5 | 6 | 4 | July complete |
| AID Artistry In Dentistry | ARTDENAZDD |
SGA West | — | Tim Gurske | On hold | Not applicable | No | On hold | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Aiken Oral Surgery | AAS-SC |
SGA Specialty | Jayme Monroe | John Mezick | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Alpharetta Periodontics & Dental Implant | ALPTTAGAPP |
SGA Specialty | Jayme Monroe | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Americus | MMA-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 95 | 31 | 78.6% | 2 | 2 | 8 | 4 | July complete |
| Anderson Family - Anderson | XFD-SC |
SGA East | 3rd GM | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| Augusta Oral Surgery | AAG-GA |
SGA Specialty | Jayme Monroe | John Mezick | Excluded | Not applicable | No | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Batten | DDB-FL |
SGA East | 3rd GM | Jarod Howlett | Complete | Yes | Yes | Live | 36 | 7 | 5.6% | 0 | 1 | 2 | 1 | July complete |
| BDC Biltmore | BILTDCAZDD |
SGA West | — | Tim Gurske | Complete | Yes | Yes | Live | 35 | 9 | 29.4% | 16 | 2 | 0 | 0 | July complete |
| Beachview Family Dental | BFD-MS |
SGA East | 3rd GM | Lanthea Mangum | Complete | Yes | No | Live | 49 | 8 | 14.3% | 0 | 7 | 9 | 6 | July complete |
| Belfast River Dental | BELFSTGADD |
SGA East | — | Kim Miller | Complete | No | Yes | Paused | — | — | — | — | — | — | — | Enabled — no July data |
| Bell Dental - Lake Jackson | BELLDTTXDD |
SGA West | Kelly Caldwell | Kassie DeCorte | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Benner Townsend Dentistry | BTD-GA |
SGA East | 3rd GM | Parks Pace | Complete | Yes | Yes | Live | 41 | 15 | 40.0% | 11 | 3 | 4 | 1 | July complete |
| BFD Beaumont | BEABEAKYDD |
SGA West | — | Lori Rendon | Complete | No | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| BFD Hamburg | BEAHAMKYDD |
SGA West | — | Lori Rendon | Complete | No | No | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| BFD Leestown | BEALEEKYDD |
SGA West | — | Lori Rendon | Complete | No | No | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| Brentwood | BRTWODTNDD |
SGA East | 3rd GM | Parks Pace | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Bright Dental - Matthews | BRIGHTNCDD |
SGA East | Kelly Caldwell | Kristen Millican | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Bright Smiles - Chesterfield | BRITSMVADD |
SGA East | 3rd GM | Kristen Millican | Complete | No | No | In process | 107 | 61 | 100.0% | 0 | 0 | 14 | 13 | July complete |
| Brushy Creek Dental Partners - Greer | DFC-SC |
SGA East | Kelly Caldwell | Kristen Millican | Complete | Yes | Yes | Live | 35 | 7 | 28.6% | 0 | 4 | 9 | 7 | July complete |
| Camilla | MEC-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 23 | 9 | 100.0% | 11 | 0 | 8 | 4 | July complete |
| Carlton | MCL-GA |
SGA East | — | Catrina Boone | Complete | Yes | No | Live | 37 | 10 | 71.4% | 7 | 1 | 5 | 4 | July complete |
| CCD Century City | CENTRYCADD |
SGA West | — | Nessreen Hagopian | Not Started | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| CDT Comfort Dental | COMCNTUTDD |
SGA West | — | Jeri Amato | In Process | Not applicable | No | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Central FL Perio - Winter Park | CFPEROFLPP |
SGA Specialty | — | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Chatham Dental Care | BDC |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Live | 64 | 25 | 44.4% | 31 | 6 | 10 | 10 | July complete |
| Chattahoochee - Columbus | CVDCOLGADD |
SGA East | 3rd GM | Parks Pace | Complete | Yes | Yes | Live | 93 | 23 | 38.9% | 16 | 10 | 17 | 11 | July complete |
| Chattahoochee - West Point | CVDWSPGADD |
SGA East | — | Parks Pace | Complete | Yes | Yes | Live | 60 | 19 | 46.1% | 17 | 1 | 3 | 1 | July complete |
| Clance Family Dentistry | WWC |
SGA East | — | Kim Miller | Complete | No | No | In process | 19 | 6 | 100.0% | 0 | 0 | 7 | 5 | July complete |
| Claxton Family Dentistry | CFD |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Live | 37 | 15 | 55.6% | 13 | 2 | 5 | 3 | July complete |
| Claxton Smiles | CSM |
SGA East | Jenn Freemyer | Kim Miller | In Process | No | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| CLP Kaysville | CASKAYUTPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| CLP South Ogden | CASOGDUTPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Coastal Jaw Surgery - Palm Harbor | CJAWPHFLOO |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Coastal Jaw Surgery - Spring Hill | CJAWSHFLOO |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Coastal Jaw Surgery - Tampa | CJAWTPFLOO |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Coastal Jaw Surgery - Trinity | CJAWTYFLOO |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Columbus | MWC-GA |
SGA East | 3rd GM | Parks Pace | Complete | Yes | No | Live | 178 | 64 | 71.4% | 14 | 1 | 9 | 9 | July complete |
| Columbus Perio - Columbus | CLBPERGAPP |
SGA Specialty | Jayme Monroe | John Mezick | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Coosa Dental Associates | CDA-GA |
SGA East | 3rd GM | Parks Pace | Complete | Yes | No | Live | 133 | 23 | 25.0% | 36 | 6 | 38 | 38 | July complete |
| Cordele Dental Associates | DPCORDGADD |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | Yes | Live | 129 | 52 | 53.9% | 14 | 1 | 20 | 17 | July complete |
| DAS Austin | AVYRNHTXDD |
SGA West | — | Kassie DeCorte | In Process | Not applicable | No | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| Davenport Family Dentistry | ODC-LA |
SGA West | Kelly Caldwell | Kassie DeCorte | Complete | Yes | Yes | Live | 33 | 12 | 54.5% | 2 | 3 | 8 | 3 | July complete |
| Dawson Rd | MDA-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 426 | 157 | 67.0% | 35 | 5 | 25 | 14 | July complete |
| DCF Dental Center of Florence | DCFLRCKYDD |
SGA West | — | Lori Rendon | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| DDM Apple Valley | DAKWELMNDD |
SGA West | — | Libby Knopp | In Process | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| DDM Bloomington | MINSURMNOO |
SGA West | — | Libby Knopp | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Delta Family Dental | DFD-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | No | Live | 88 | 31 | 40.0% | 2 | 10 | 22 | 14 | July complete |
| Dental Ctr. N. Augusta - Dubose | DCNAUGSCDD |
SGA East | — | Parks Pace | Complete | Yes | No | Live | 77 | 25 | 93.3% | 4 | 5 | 8 | 6 | July complete |
| Dental Group of Byram | DGB-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Live | 20 | 7 | 40.0% | 0 | 6 | 10 | 5 | July complete |
| Dental Group of Greenville | DGG-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Live | 43 | 12 | 34.6% | 12 | 7 | 8 | 4 | July complete |
| Dental Group of Magee | DGM-MS |
SGA East | 3rd GM | Lanthea Mangum | Complete | Yes | Yes | Live | 137 | 56 | 60.0% | 0 | 10 | 13 | 13 | July complete |
| Dental Health Group - Accident | DHGACCMDDD |
SGA East | 3rd GM | Kristen Millican | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Dental Health Group - Oakland | DHGOAKMDDD |
SGA East | — | Kristen Millican | Not Started | No | No | Blank | 103 | 30 | 55.6% | 7 | 4 | 9 | 6 | July complete |
| Dental Partners of North Georgia | DPNGEOGADD |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | Yes | Live | 28 | 16 | 100.0% | 7 | 5 | 2 | 1 | July complete |
| Dental Solutions of Clinton | DSC-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Live | 35 | 12 | 40.0% | 11 | 0 | 7 | 6 | July complete |
| Eastover Family Dental | EDJ-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Live | 60 | 12 | 24.0% | 0 | 9 | 5 | 3 | July complete |
| Effingham Smiles | ESM |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Live | 98 | 41 | 100.0% | 34 | 8 | 16 | 13 | July complete |
| Elite - Gallatin | ELTDENTNDD |
SGA East | 3rd GM | Parks Pace | Complete | Yes | Yes | Live | 31 | 4 | 0.0% | 9 | 5 | 12 | 10 | July complete |
| Ellisville | DGE-MS |
SGA East | — | Lanthea Mangum | Complete | Yes | Yes | Live | 38 | 15 | 33.3% | 3 | 5 | 23 | 24 | July complete |
| ESD East Sac Dental | ESTSACCADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Live | 65 | 13 | 17.6% | 16 | 3 | 2 | 0 | July complete |
| Family Dental Care of Shelby | SHELBYNCDD |
SGA East | 3rd GM | Kristen Millican | Not Started | Not applicable | No | Blank | — | — | — | — | — | — | — | Not rolled out |
| Field Amelia Island Periodontics | DAP-FL |
SGA Specialty | — | John Mezick | In Process | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| Field Jacksonville Perio & Implants | DFP-FL |
SGA Specialty | Jayme Monroe | John Mezick | In Process | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| Fitzgerald | MPF-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 78 | 20 | 40.0% | 2 | 4 | 11 | 11 | July complete |
| Fording Island - Okatie | FORDINSCDD |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Live | 94 | 26 | 53.7% | 13 | 9 | 2 | 0 | July complete |
| Fuller - Barnesville | FULLERGADD |
SGA East | — | Parks Pace | Complete | No | No | Blank | 60 | 19 | 16.7% | 0 | 0 | 0 | 0 | July complete |
| Gautier Family Dental | GDC-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | No | Live | 35 | 13 | 38.5% | 3 | 9 | 12 | 6 | July complete |
| GDC Gentling Dental | GENTLGMNDD |
SGA West | — | Libby Knopp | In Process | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| GDC Rochester Dental | ROCHDCMNDD |
SGA West | — | Libby Knopp | Complete | Not applicable | No | Paused | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| GDC Stone Barn | STNBRNMNDD |
SGA West | — | Libby Knopp | In Process | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| GDG Gage Center | GAGEDGKSDD |
SGA West | — | Libby Knopp | In Process | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Germantown Office | GERMANMSDD |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Live | 29 | 9 | 22.2% | 10 | 2 | 4 | 3 | July complete |
| Glennville Family Dentistry | GFD |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Live | 40 | 8 | 26.7% | 17 | 3 | 2 | 1 | July complete |
| Golden Triangle Columbus | GTP-MS |
SGA Specialty | Jayme Monroe | John Mezick | Complete | Yes | No | Blank | 10 | 2 | 0.0% | 1 | 0 | 0 | 0 | July complete |
| Golden Triangle Starkville | GTD-MS |
SGA Specialty | Jenn Freemyer | John Mezick | Complete | Yes | No | Live | 4 | 0 | 0.0% | 1 | 0 | 0 | 0 | July complete |
| HAH Hale and Hale | HALHALCADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Hammond Dental Care | ODH-LA |
SGA West | New AC Director | Kassie DeCorte | Complete | Yes | Yes | Live | 54 | 15 | 55.6% | 6 | 5 | 11 | 9 | July complete |
| HDA Heritage | HERITGUTDD |
SGA West | — | Jeri Amato | Complete | Yes | Yes | Live | 87 | 15 | 25.0% | 12 | 2 | 3 | 0 | July complete |
| HDO Hoffman Dental | HOFMANOHDD |
SGA West | — | Lori Rendon | On hold | Not applicable | No | On hold | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| HDT Harris Dental | HARRDPAZDD |
SGA West | New AC Director | Tim Gurske | On hold | Not applicable | No | On hold | — | — | — | — | — | — | — | Not rolled out |
| Heritage Family Dental | HFD-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | No | Live | 36 | 4 | 12.5% | 0 | 6 | 0 | 0 | July complete |
| Holcomb Family Dentistry | SHD |
SGA East | — | Parks Pace | Complete | Yes | No | Live | 199 | 73 | 47.8% | 31 | 10 | 33 | 25 | July complete |
| Hurt Family Dental | HURTFMGADD |
SGA East | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| Hwy19 TEST | MHL-GA |
SGA East | 3rd GM | Catrina Boone | Complete | Yes | No | Live | 53 | 15 | 35.7% | 26 | 4 | 9 | 13 | July complete |
| ILP El Paso | IMPLEPTXPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| ILP Las Cruces | IMPLLCTXPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Innovative Dental | INVATEMODD |
SGA Specialty | New AC Director | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Jacksonville Dental Specialists | JAXDSPFLPP |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Jacksonville Dental Specialists Extension | JAXDEXFLPP |
SGA Specialty | — | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Jesup | MOJ-GA |
SGA East | New AC Director | Jarod Howlett | Complete | Yes | No | Live | 71 | 33 | 100.0% | 11 | 6 | 4 | 0 | July complete |
| JML Lapierre | DUBLINOHDD |
SGA West | — | Lori Rendon | On hold | Not applicable | No | On hold | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Johnson - Alpharetta | JHNFAMGADD |
SGA East | Kelly Caldwell | Parks Pace | Complete | Yes | No | Live | 40 | 10 | 40.0% | 3 | 4 | 6 | 6 | July complete |
| Jonesville - Newberry | JNSVILFLDD |
SGA East | Jenn Freemyer | Jarod Howlett | Not Started | Not applicable | No | Blank | — | — | — | — | — | — | — | Not rolled out |
| KCC Clay Center | CLAYFDKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Kingston Village Dentistry | KVD-SC |
SGA East | 3rd GM | Kristen Millican | Complete | No | No | In process | 86 | 26 | 93.3% | 0 | 0 | 9 | 8 | July complete |
| Lady's Island - Beaufort | LDISLDSCDD |
SGA East | Jenn Freemyer | Kim Miller | Excluded | No | No | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Lake Mary - Lake Mary | LKMARYFLDD |
SGA East | 3rd GM | Jarod Howlett | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Lake Shore - Saint Cloud | LAKEDCFLDD |
SGA East | 3rd GM | Jarod Howlett | Complete | Yes | Yes | Blank | 7 | 2 | 66.7% | 16 | 0 | 1 | 2 | July complete |
| Lakeland Periodontics & Implants | LPI-MS |
SGA East | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| Lane Perio - Florence | LANFLOALPP |
SGA Specialty | — | John Mezick | Not Started | No | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Lane Perio - Madison | LANMADALPP |
SGA Specialty | — | John Mezick | Not Started | No | No | Blank | — | — | — | — | — | — | — | Not rolled out |
| Leaf River Dental | LRD-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | No | Live | 63 | 25 | 45.5% | 30 | 14 | 2 | 0 | July complete |
| Lexington Family Dental | LFD-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Live | 66 | 24 | 29.6% | 1 | 0 | 9 | 0 | July complete |
| Liberty Family Dental | SPH |
SGA East | 3rd GM | Jarod Howlett | In Process | No | No | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| LowCountry Beaufort | LCB-SC |
SGA Specialty | Jayme Monroe | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| LowCountry Hardeeville | LCH-SC |
SGA Specialty | Kelly Caldwell | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| LowCountry Hilton Head | LCI-SC |
SGA Specialty | Jayme Monroe | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| LSP Little Smiles | LTSMILTXDD |
SGA West | — | Kassie DeCorte | Complete | Yes | Yes | Live | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Magnolia Family Dental | MFD-MS |
SGA East | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| Main St Family Dental - Lexington | PALMCDSCDD |
SGA East | — | Kristen Millican | Complete | Yes | Yes | Live | 37 | 8 | 40.0% | 3 | 1 | 0 | 0 | July complete |
| Mandeville Dental Care | ODM-LA |
SGA West | Kelly Caldwell | Kassie DeCorte | Complete | Yes | No | Live | 23 | 9 | 25.0% | 7 | 0 | 6 | 4 | July complete |
| MCD Crowton Dental | CROWTNUTDD |
SGA West | — | Jeri Amato | In Process | Not applicable | No | Live | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| MCP Carmel | MONTCLCAPP |
SGA Specialty | — | Heidy Riall | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| MCP Salinas | MONTSLCAPP |
SGA Specialty | — | Heidy Riall | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| McVea Dental | MVD-LA |
SGA West | Jayme Monroe | Kassie DeCorte | Complete | Yes | Yes | Live | 31 | 16 | 54.5% | 4 | 1 | 3 | 2 | July complete |
| MFD Moberly | MOBRLYMODD |
SGA West | — | Lori Rendon | On hold | Not applicable | Not applicable | On hold | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Mid-Peninsula Dental Specialists | MIDPENCADD |
— | Jayme Monroe | Nessreen Hagopian | Not Started | — | — | Blank | — | — | — | — | — | — | — | Not rolled out |
| Midtown Dental Studiio | MDS-AL |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Live | 65 | 11 | 29.4% | 5 | 5 | 9 | 9 | July complete |
| Milledgeville#1 | MTM-GA |
SGA East | Jayme Monroe | Parks Pace | Complete | No | No | Live | 131 | 48 | 59.0% | 1 | 0 | 7 | 7 | July complete |
| Miss Lou Creekside | MLC-MS |
SGA West | Kelly Caldwell | Kassie DeCorte | Complete | Yes | No | Live | 20 | 12 | 100.0% | 1 | 2 | 9 | 7 | July complete |
| Miss Lou Ferriday | MLF-LA |
SGA West | Kelly Caldwell | Kassie DeCorte | Complete | Yes | No | Live | 5 | 2 | 50.0% | 3 | 6 | 5 | 7 | July complete |
| Miss Lou Stine | MLS-MS |
SGA West | Kelly Caldwell | Kassie DeCorte | Complete | Yes | No | Live | 24 | 8 | 80.0% | 1 | 12 | 15 | 13 | July complete |
| MJC Cavendish | CAVDSHAZDD |
SGA West | — | Tim Gurske | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Monroe - Pinehurst | MONROENCDD |
SGA East | 3rd GM | Kristen Millican | Complete | Yes | Yes | Live | 78 | 28 | 44.4% | 5 | 5 | 10 | 5 | July complete |
| Moskowitz - Concord | MTZ-NC |
SGA East | Jayme Monroe | Kristen Millican | Complete | Yes | Yes | Live | 35 | 17 | 50.0% | 0 | 3 | 5 | 4 | July complete |
| Mossy Oak Albany | MSA-GA |
SGA East | Jayme Monroe | Catrina Boone | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| MS Perio - Flowood | MSPEROMSPP |
SGA Specialty | — | John Mezick | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| MTP Michael Toms Perio | CINCINOHPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| NAD Nashville Aesthetic | NASHADTNDD |
SGA East | — | Parks Pace | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Nashville - Cox | JEFCOXGADD |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 40 | 12 | 100.0% | 0 | 1 | 2 | 0 | July complete |
| New Horizons Dental Implant Center | NEWIMPKSDD |
SGA West | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| Newark Periodontics & Dental Implant Specialists | NEWPEROHPP |
— | Jayme Monroe | Heidy Riall | Not Started | — | — | Blank | — | — | — | — | — | — | — | Not rolled out |
| NHD New Horizons | NEWHRZKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| NHD Prairie Rock | PRROCKKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| NHD Ridgeview | RIDGVWKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| NHD Rossville | ROSSFDKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| NHD Sand Creek | SANDCKKSDD |
SGA West | — | Libby Knopp | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| NHD Tallgrass | TALGRSKSDD |
SGA West | — | Libby Knopp | Excluded | Not applicable | Not applicable | Excluded | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| NHD Wellsville | WELSVLKSDD |
SGA West | — | Libby Knopp | In Process | Not applicable | No | In process | — | — | — | — | — | — | — | Enabled — no July data |
| NND Vanhorn | NNEVDANVDD |
SGA West | — | Tim Gurske | Complete | No | No | Paused | 42 | 7 | 57.1% | 0 | 0 | 1 | 0 | July complete |
| North Bay Dental | NBD-AL |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | No | Live | 35 | 9 | 85.7% | 0 | 7 | 3 | 1 | July complete |
| North River Perio - Cleveland | NRPERCTNPP |
SGA Specialty | Jayme Monroe | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| North River Perio - Hixon | NRPERHTNPP |
SGA Specialty | Jayme Monroe | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| NPI Nova Institute | NOVAINVAPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| NTP Paris | NTXPARTXPP |
SGA Specialty | — | Heidy Riall | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| NTP Rockwall | NTXRKWTXPP |
SGA Specialty | — | Heidy Riall | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Oakland | MOL-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Oakwood | OAKSMLGADD |
SGA East | — | Parks Pace | Complete | No | Yes | In process | 33 | 12 | 100.0% | 0 | 0 | 6 | 3 | July complete |
| Old Town Endodontics | DAVALLGAEE |
SGA Specialty | Jayme Monroe | Parks Pace | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Outerbanks Perio - Elizabeth City | OTBKECNCPP |
SGA Specialty | Jayme Monroe | John Mezick | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Outerbanks Perio - Nagshead | OTBKNHNCPP |
SGA Specialty | Jayme Monroe | John Mezick | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Parkway Periodontics | JEFDENGAPP |
SGA Specialty | Jayme Monroe | John Mezick | In Process | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| PCC Los Altos | PCCDLACADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| PCC Mountain View | PCCDMVCADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| Peach Family - Fort Valley | PCHFDGGADD |
SGA East | 3rd GM | Parks Pace | Complete | Yes | No | Live | 25 | 8 | 42.9% | 4 | 0 | 2 | 0 | July complete |
| Pearl River | PRD-MS |
SGA East | — | Lanthea Mangum | Complete | Yes | Yes | Live | 90 | 30 | 34.1% | 40 | 8 | 14 | 8 | July complete |
| Pensacola Periodontics and Implant Dentistry | PENSACFLPP |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Perio - Memphis | PMEMPSTNPP |
SGA Specialty | — | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Perio of Memphis - Collierville | PMEMCOTNPP |
SGA Specialty | Jayme Monroe | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Periodontal Associates of Jackson | PAJ-MS |
SGA East | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| PEX Daybreak | PONYDBUTDD |
SGA West | — | Jeri Amato | Complete | Yes | Yes | Live | 30 | 11 | 100.0% | 20 | 1 | 4 | 0 | July complete |
| PEX Eagle Mountain | PONYEMUTDD |
SGA West | — | Jeri Amato | Complete | Yes | Yes | Live | 98 | 14 | 8.3% | 0 | 0 | 1 | 0 | July complete |
| PEX Orthodontics | PONYOTUTTT |
SGA West | — | Jeri Amato | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| PEX Saratoga Springs | PONYSSUTDD |
SGA West | — | Jeri Amato | Complete | Yes | Yes | Live | 64 | 12 | 70.0% | 9 | 0 | 3 | 0 | July complete |
| PFD Cottonwood | PEAKCWAZDD |
SGA West | — | Tim Gurske | Complete | Yes | Yes | Live | 20 | 8 | 100.0% | 13 | 1 | 2 | 0 | July complete |
| PFD Flagstaff | PEAKFGAZDD |
SGA West | — | Tim Gurske | Complete | Yes | Yes | Live | 111 | 28 | 61.9% | 17 | 2 | 2 | 0 | July complete |
| PFD Sedona | PEAKSDAZDD |
SGA West | — | Tim Gurske | Complete | Yes | Yes | Live | 71 | 26 | 80.0% | 4 | 3 | 0 | 0 | July complete |
| Pine Belt - Hattiesburg | PINEBPMSPP |
SGA Specialty | Jayme Monroe | John Mezick | In Process | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| Pinellas Periodontics & Implant Dentistry | PINELLFLPP |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Premier Dental - Statesboro | PMRWELGADD |
SGA East | 3rd GM | Kim Miller | Complete | Yes | No | Live | 56 | 14 | 100.0% | 5 | 0 | 9 | 5 | July complete |
| Pryor - Lebanon | PRYRFDTNDD |
SGA East | New AC Director | Parks Pace | Complete | Yes | Yes | Live | 41 | 15 | 83.3% | 3 | 6 | 7 | 5 | July complete |
| REC Bella Vita | BELVTACADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| REC Berkeley | BERKDCCADD |
SGA West | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| REC Olympic Dental | OLMPICCADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| REC Pacific Heights | PACHGTCADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| REC Park Place | PRKPLCCADD |
SGA West | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| REC Plaza Dental | PLAZADCADD |
SGA West | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| REC Rockaway Beach | ROKBCHCADD |
SGA West | — | Nessreen Hagopian | Complete | Yes | Yes | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Reidsville Family Dentistry | RFD |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Live | 54 | 18 | 33.3% | 10 | 2 | 6 | 6 | July complete |
| Ressler - Del Ray Beach | RESSLRFLPP |
SGA Specialty | New AC Director | Alison Thiede | Complete | No | No | Blank | 72 | 16 | 28.6% | 0 | 0 | 0 | 0 | July complete |
| Restorative Arts Dental - Sumter | RESARTSCDD |
SGA East | 3rd GM | Kristen Millican | Excluded | Not applicable | No | Excluded | — | — | — | — | — | — | — | Not rolled out |
| RHD Rock Hotel Dental | RCKHTLUTDD |
SGA West | — | Jeri Amato | In Process | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Richmond Hill - Ford Ave | RHF-GA |
SGA East | — | Kim Miller | Complete | No | No | In process | 45 | 14 | 66.7% | 0 | 0 | 0 | 0 | July complete |
| Riverside - Jacksonville | RSD-FL |
SGA Specialty | — | Alison Thiede | Excluded | No | No | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Roberts Columbus | RRD-GA |
SGA East | 3rd GM | Parks Pace | Complete | No | No | Blank | 44 | 5 | 18.2% | 1 | 0 | 0 | 0 | July complete |
| Rogers Family Dental | ROGERSTNDD |
SGA East | 3rd GM | Parks Pace | Complete | Yes | No | Live | 86 | 21 | 37.0% | 0 | 0 | 0 | 0 | July complete |
| Rome Dental Partners | RLM |
SGA East | — | Parks Pace | Complete | Yes | No | Live | 37 | 8 | 50.0% | 19 | 8 | 0 | 0 | July complete |
| Same Day Teeth | CJAWSDFLOO |
SGA Specialty | Jayme Monroe | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Sandhill - Southern Pines | SANREHNCRR |
SGA Specialty | Jayme Monroe | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Schramm - Charlotte | SCHRAMNCDD |
SGA East | 3rd GM | Kristen Millican | Complete | Yes | No | Live | 39 | 9 | 0.0% | 0 | 2 | 1 | 1 | July complete |
| SGC Douglas | SCD |
SGA East | 3rd GM | Jarod Howlett | Complete | Yes | No | Live | 19 | 6 | 50.0% | 0 | 3 | 0 | 0 | July complete |
| SGC Hazelhurst | SCH |
SGA East | Kelly Caldwell | Jarod Howlett | Complete | Yes | No | Live | 34 | 8 | 21.4% | 4 | 3 | 8 | 5 | July complete |
| SGulfCoast | SGC-MS |
SGA East | Kelly Caldwell | Lanthea Mangum | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Sharp Smiles - St. Marys | SHRPSMGADD |
SGA East | 3rd GM | Jarod Howlett | Complete | No | No | Blank | 46 | 10 | 38.9% | 0 | 0 | 0 | 0 | July complete |
| Slover Dental Magee | SDS-MS |
SGA East | Jayme Monroe | Lanthea Mangum | Complete | Yes | No | Live | 15 | 6 | 0.0% | 3 | 0 | 5 | 5 | July complete |
| SMD Cascade | SMICASMIDD |
SGA West | — | Leah Grevious | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| SMD Daydreams | DAYDRMMIDD |
SGA West | — | Leah Grevious | Excluded | Not applicable | Not applicable | Excluded | — | — | — | — | — | — | — | Not rolled out |
| SMD Grand Haven | SMIGHVMIDD |
SGA West | — | Leah Grevious | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| SMD Ithaca | SMIITHMIDD |
SGA West | — | Leah Grevious | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| SMD North Muskegon | SMIMSKMIDD |
SGA West | — | Leah Grevious | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| SMD South Holland | SMIHOLMIDD |
SGA West | — | Leah Grevious | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Smile Center Orlando | SCO-FL |
SGA East | — | Jarod Howlett | Complete | Yes | Yes | Live | 62 | 26 | 31.2% | 11 | 1 | 8 | 5 | July complete |
| Smile Orthodontics | SMIORTMITT |
— | — | NA | Excluded | — | — | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Southern Oak Dental - Simpsonville | OMD-SC |
SGA East | — | Kristen Millican | Complete | Yes | No | Live | 145 | 37 | 27.2% | 11 | 7 | 8 | 0 | July complete |
| Southern Oak Dental Bluffton | SOAKBLSCDD |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | No | Live | 107 | 30 | 35.3% | 0 | 7 | 5 | 3 | July complete |
| Southern Oak Dental Conway | SOAKCOSCDD |
SGA East | 3rd GM | Kristen Millican | Complete | Yes | Yes | Live | 109 | 44 | 100.0% | 26 | 8 | 7 | 7 | July complete |
| Southern Oak Dental Greenville | SOAKGRSCDD |
SGA East | 3rd GM | Kristen Millican | Complete | Yes | No | Live | 68 | 12 | 17.4% | 13 | 9 | 5 | 6 | July complete |
| Spinnake Rincon | SPR |
SGA East | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| SPS Dublin | STONDBOHPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| SPS East Columbus | STONCBOHPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| SPS New Albany | STONNAOHPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| SPS Upper Arlington | STONUAOHPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Statesboro Family Dental | MCG |
SGA East | Jayme Monroe | Kim Miller | Complete | Yes | Yes | Live | 321 | 127 | 39.4% | 69 | 18 | 7 | 5 | July complete |
| STB Community Shores | COMMSDMIDD |
SGA West | — | Leah Grevious | Complete | Yes | Yes | Live | 51 | 13 | 40.0% | 28 | 8 | 1 | 0 | July complete |
| STB Kzoo Family Dental | KZOOFDMIDD |
SGA West | — | Leah Grevious | In Process | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| STB Portage | PORTNDMIDD |
SGA West | — | Leah Grevious | Complete | Yes | Yes | Live | 12 | 5 | 100.0% | 4 | 0 | 0 | 0 | July complete |
| Stonewall (Dawson) | MSD-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 32 | 9 | 100.0% | 38 | 7 | 4 | 3 | July complete |
| Stuckey General Dentistry | RUSTONLADD |
SGA West | — | Kassie DeCorte | Not Started | Not applicable | No | Blank | — | — | — | — | — | — | — | Not rolled out |
| SWD Apache Junction | APACHEAZDD |
SGA West | — | Tim Gurske | Complete | No | Yes | In process | — | — | — | — | — | — | — | Enabled — no July data |
| SWD Sun City | SUNCITAZDD |
SGA West | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| SWT Tempe | TEMPSMAZDD |
SGA West | — | NA | Excluded | — | — | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Sylvester | MPS-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 48 | 17 | 100.0% | 0 | 0 | 2 | 0 | July complete |
| Taylorsville Family Dental | TFD-MS |
SGA East | — | Closed | Closed | — | — | Closed | — | — | — | — | — | — | — | Not rolled out |
| TDT Topeka Dentistry | TOPEKAKSDD |
SGA West | — | Libby Knopp | In Process | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Thomaston | MGT-GA |
SGA East | — | Parks Pace | Complete | Yes | No | Live | 38 | 20 | 100.0% | 7 | 1 | 5 | 4 | July complete |
| Tifton | MTT-GA |
SGA East | Jenn Freemyer | Catrina Boone | Complete | Yes | No | Live | 53 | 23 | 100.0% | 16 | 2 | 3 | 3 | July complete |
| Toccoa Family Dentistry - Toccoa | TOCCOAGADD |
SGA East | 3rd GM | Parks Pace | Complete | Yes | No | Live | 61 | 12 | 31.8% | 10 | 2 | 3 | 3 | July complete |
| Total Care Dental | TOTCARWIDD |
SGA West | Kelly Caldwell | Leah Grevious | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Towne Lake Dental Group | TLD |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Live | 125 | 32 | 33.3% | 23 | 9 | 19 | 24 | July complete |
| TPD Diablo Perio | DIABLOCAPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| TPD Tsai Perio | TSAIWCCAPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Troy Family Dental | TROYFDILDD |
SGA Specialty | New AC Director | Alison Thiede | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| TSP Smile Patrol | SMLPATTXDD |
SGA West | — | Kassie DeCorte | In Process | Not applicable | No | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| Valdosta Cranford | VDC |
SGA East | — | Jarod Howlett | Excluded | Not applicable | No | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Valdosta Oak | VDO |
SGA East | 3rd GM | Jarod Howlett | Excluded | Not applicable | No | Excluded | — | — | — | — | — | — | — | Not rolled out |
| Van Scoyoc - Southern Pines | VANSCONCPP |
SGA Specialty | Jayme Monroe | John Mezick | Complete | Yes | No | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Van Scoyoc Periodontics & Implants - Sanford | VANSNDNCPP |
SGA Specialty | Jayme Monroe | John Mezick | Complete | Yes | No | Live | 26 | 3 | 33.3% | 0 | 1 | 0 | 0 | July complete |
| Vicksburg 61 N | VFN-MS |
SGA East | 3rd GM | Lanthea Mangum | Complete | Yes | Yes | Live | 37 | 11 | 54.5% | 2 | 18 | 2 | 0 | July complete |
| Vicksburg Family Dental | VFD-MS |
SGA East | 3rd GM | Lanthea Mangum | Complete | Yes | No | Live | 63 | 25 | 58.3% | 14 | 14 | 26 | 28 | July complete |
| Vienna (Union) | MUV-GA |
SGA East | Kelly Caldwell | Catrina Boone | Complete | Yes | No | Live | 60 | 24 | 93.8% | 8 | 0 | 3 | 5 | July complete |
| WAG Wagner Dental | WAGNERNVDD |
SGA West | — | Tim Gurske | On hold | Not applicable | No | On hold | — | — | — | — | — | — | — | Not rolled out |
| Wake Dental Care | WAKEDCNCDD |
SGA East | 3rd GM | Kristen Millican | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Wallace - Sumter | WALLACSCPP |
SGA Specialty | Jenn Freemyer | John Mezick | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Waverly Smiles, PLLC - Waverly | BAKDENTNDD |
SGA East | — | Parks Pace | Complete | Yes | No | Live | — | — | — | — | — | — | — | Enabled — no July data |
| Waynesboro Family Dentistry | WFD |
SGA East | 3rd GM | Parks Pace | Complete | Yes | No | Live | 77 | 18 | 41.7% | 15 | 9 | 9 | 6 | July complete |
| Ways Station | HIGHDTGADD |
SGA East | Jenn Freemyer | Kim Miller | Complete | Yes | Yes | Blank | 122 | 52 | 76.8% | 1 | 0 | 13 | 7 | July complete |
| WDG Murray | NELTILUTDD |
SGA West | — | Jeri Amato | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| WDG South Jordan | OQURMDUTDD |
SGA West | — | Jeri Amato | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
| WFD Elizabethtown | WHTELZPADD |
SGA East | — | Kristen Millican | Not Started | Not applicable | No | Blank | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| WFD Masonic Village | WHTMSVPADD |
SGA East | — | Kristen Millican | Excluded | Not applicable | No | Excluded | 0 | 0 | 0.0% | 0 | 0 | 0 | 0 | July complete |
| Willingham | MWS-GA |
SGA East | 3rd GM | Catrina Boone | Complete | Yes | No | Live | 54 | 21 | 100.0% | 1 | 3 | 9 | 7 | July complete |
| Wirtz - Jackson | WIRTZDMSDD |
SGA East | Kelly Caldwell | Lanthea Mangum | Complete | Yes | Yes | Blank | 25 | 2 | 0.0% | 0 | 2 | 0 | 0 | July complete |
| Woodyard Periodontics | WODYRDINPP |
SGA Specialty | — | Heidy Riall | Not Started | Not applicable | Not applicable | Blank | — | — | — | — | — | — | — | Not rolled out |
| Wrens | MCW-GA |
SGA East | 3rd GM | Parks Pace | Complete | No | No | Blank | 170 | 65 | 74.4% | 1 | 0 | 17 | 13 | July complete |
| WYD Wyoming Dental | WYOMNGMIDD |
SGA West | — | Leah Grevious | Complete | Yes | Yes | Blank | — | — | — | — | — | — | — | Enabled — no July data |
Resources — team scripts & escalation
Scripts for front-desk teams responding to patient concerns about the AI, plus the platform SOP and the Neurality-side ROI view. Every hub link is behind SGA Microsoft SSO.
Working Draft v0.1 · pending Compliance
AI Voice-Assist Response Script (Track 3)
Scripts + escalation ladder for front-desk teams when patients ask about, complain about, or are confused by the AI. 8 compliance guardrails, wording swaps, 4-tier escalation.
Open →Published
Phone Skills Training Hub (all 3 tracks)
Track 1 Phone Essentials (Dana's draft) · Track 2 Insurance/Membership · Track 3 AI Voice-Assist. Owners: Amy / Dana + Jessica / Compliance.
Open →Published
Phone Essentials — Dana's Draft (Track 1)
7-step framework with scripted pull-quotes for answering the phones — foundational skills that pair with AI voice-assist coverage.
Open →In-repo reference
Neurality Platform SOP · TP-901
Canonical Neurality provisioning / verification / gate-wiring / maintenance SOP. Ops-facing; the reference every training page cites.
docs/project-management/sop-library/sops/TP-901_neurality.mdExternal · Neurality
Neurality ROI Dashboard (Neurality-corp)
Neurality's own executive ROI dashboard — vendor-hosted, aggregate view. Complements this Command Center (which is SGA-side).
Open ↗Rollout report columns — recommended daily/weekly export schema
Fields we'd want Neurality to include in a daily or weekly export so this Command Center can trend behavior instead of snapshotting it. Grouped by what already exists, what's a gap, and what we could add SGA-side.
Recommended columns · what to ask Neurality for
| Group | Column | Purpose | Status | Ask / Notes |
|---|---|---|---|---|
| Identity | Location Name | Human-readable practice name | Present | — |
| Identity | Paylocity Code | Canonical SGA join key | Missing | REQUEST — no join without this; SGA can supply the mapping |
| Identity | Organization | Neurality org (sgadental1 / gen4dental1) | Present | — |
| Period | Period Start / Period End | Reporting window | Present | Add Period Type (day / week / month) so we can trend |
| Voice | Voice Patient Opportunities | Inbound voice conversations the agent handled | Present | — |
| Voice | Voice Appointments Scheduled | Voice conversations that booked | Present | — |
| Voice | Scheduling Rate — NP / EP | Neurality-computed rate by patient class | Present | — |
| Voice | Missed Calls | Calls Neurality didn't answer / recover | Missing | REQUEST — critical for coverage sizing |
| Voice | Recovered / Reactivated Appts | Follow-up-driven bookings from missed calls | Missing | REQUEST — headline KPI Amy called out |
| Web | Appointments — Online Scheduler | Widget bookings | Present | — |
| Web | Appointments — Chatbot | Claire chatbot bookings | Present | — |
| Web | Chatbot Conversations | All chatbot sessions, not just bookings | Missing | REQUEST — for chatbot funnel |
| Follow-up | Follow-ups Sent / Completed | SMS + voice follow-ups after missed contact | Missing | REQUEST — visibility into the safety net |
| Follow-up | Appointments — SMS | SMS-driven bookings | Present | — |
| Campaign | Campaign Response Rate | Outbound-campaign response rate | Present | — |
| Campaign | Campaign Appointments | Outbound-driven bookings | Present | — |
| Agent | Avg Touchpoints to Book | Agent efficiency signal | Present | — |
| Agent | New Patient Appointments (Agent) | NP bookings attributed to agent (voice/SMS) | Present | — |
| Status | Feature Live — Phone | Voice / Phone rollout live? | Present in Truth only | Include in export so we can join without pulling Truth separately |
| Status | Feature Live — Web | Online scheduler live? | Present in Truth only | Include in export |
| Status | Feature Live — LiveChat | Chatbot live? | Present in Truth only | Include in export |
| Status | Feature Live — Warm Handoff | Warm handoff live? | Present in Truth only | Include in export |
| SGA-side | Attributed Production | Dollars produced from Neurality-attributed appointments | Missing | Not Neurality's to give — SGA joins Neurality appt→PMS by patient ID (Phase B, needs BAA) |
| SGA-side | New Patient Show Rate | Did the booked NP actually show? | Missing | Not Neurality's to give — join to PMS visit table (Phase B) |
Recommended next actions
- Resolve 43 orphan Neurality display names — Neurality reports these display names but the SGA roster does not claim them. Combined July voice opps: 1,509. Cross-reference with Neurality (Jessica) or update the Master workbook mapping.
- Request Neurality add recovered/reactivated and attributed-production fields to the export — Both are named in the ask but do not exist in the schema. Alternative: join to Dental Intel appointment table by patient ID (Phase B, needs BAA).
- Wire the sga-intranet marketing.neurality_* Sheet ingest (PRs #327–#336) — The tables and views are already built. Once ingest runs, this dashboard can read from Postgres instead of flat files — enables daily/weekly refresh instead of the current manual pull.
- Follow up on 39 enabled practices with no July data — Either the practice went live after July 31, the master display-name join is stale, or the Neurality org toggle is off. Prioritize practices with a July go-live date.
- Deploy this dashboard as a Cloudflare Worker (sga-neurality-command-center.sgadental.workers.dev) — Gate behind CF Access SSO per project convention. Wrangler config staged at workers/sga-neurality-command-center/wrangler.jsonc; do NOT deploy without explicit go-ahead.
Data-quality issues
43 orphan Neurality display names: present in the July analytics export but not attached to any active SGA practice via the master roster. Combined July voice opportunities: 1,509. Full list:
neurality-july-2026-orphans.csv.Metric gap — recovered/reactivated appointments: not present in Neurality's export schema. Would need to be added by Neurality or sourced from PMS/Dental Intel.
Metric gap — attributed production/revenue: Neurality does not attribute dollar production per appointment. If needed, join to Dental Intel or Power BI via appointment date + patient ID (Phase B, requires BAA).
39 practices marked enabled but reported no July data: either the practice went live after July 31, is toggled off in Neurality, or the display-name join failed. See "Enabled — no July data" filter.
Roster count differs across sources: Master = 264, GBP audit = 253, UTM Google Ads = 109 (only Google-Ads-tracked). Master is the authoritative roster; other files scope to specific channels/audits.
Asset inventory
Every Neurality-related artifact discovered in the workspace. Full CSV: neurality-asset-inventory.csv.
| Asset | Type | Path | Contents | Recommended use |
|---|---|---|---|---|
| Neurality Master (2026-09-01) | xlsx | data/output/neurality-master-2026-09-01.xlsx | Rollout + LiveChat + Site Scan + GBP Audit; per-feature status. Sourced from SGA Master List tab of Neurality_Online_Scheduling_Links_All_Offices.xlsx | SOURCE OF TRUTH — enabled roster + implementation status |
| Neurality Truth (2026-08-18) | xlsx | data/output/neurality-truth/neurality-truth-2026-08-18.xlsx | Per-feature status × date/flag; 30d perf snapshot; rollout mapping | SOURCE OF TRUTH — feature-level rollout dates |
| Neurality UTM links (2026-07-28) | xlsx | data/access/neurality-utm-links-2026-07-28-full.xlsx | Canonical scheduler URLs per channel (Google Ads, GBP, Meta, IG) + PMC | SOURCE OF TRUTH — scheduler URLs by channel |
| SGA Master List — GBP scans merged (2026-09-08) | xlsx | data/access/neurality-master-list-2026-09-08.xlsx | SGA Master List tab with gbp-scheduleappt-audit results merged (2026-09-01 audit + 2026-09-07 rescan of 71 Complete practices) | SOURCE OF TRUTH — Neurality-on-GBP presence |
| Neurality GBP rescan workbook (2026-09-07) | xlsx | data/output/neurality-gbp-rescan-2026-09-07.xlsx | 71 Complete-but-no-Neurality-on-GBP practices, 09-01 vs 09-07 side by side + manual-review list | SUPPORTING — evidence behind the GBP gap table |
| Neurality on GBP + Website audit (2026-08-18) | xlsx | data/output/neurality-on-gbp-audit_2026-08-18.xlsx | URL actually found on GBP vs on website | SOURCE OF TRUTH — site scheduler URL presence; GBP fallback only |
| nh-analytics-report July 2026 pulls (2026-08-18) | csv (4 files) | data/neurality-data/nh-analytics-report-20260818T21*.csv | Raw July 1–31 performance per org (sgadental1 + gen4dental1); latest pull for July window | SOURCE OF TRUTH — July performance |
| Neurality metrics workbook (Apr–Jun 2026) | xlsx | data/output/neurality-metrics-apr-jun-2026.xlsx | Prior quarter rollup by build_neurality_metrics.py; needs re-run to include July | ARCHIVE — supersede by re-running builder with July |
| Neurality UTM links (2026-07-28) slim | xlsx | data/access/neurality-utm-links-2026-07-28.xlsx | Slim variant of UTM full file | SUPPORTING — prefer -full |
| Combined July workbook (2026-08-18) | xlsx | data/output/Neurality_Combined_July2026.xlsx | Consolidated July view | SUPPORTING |
| July metrics workbook (2026-08-04) | xlsx | data/output/neurality-july-2026.xlsx | Earlier July snapshot | ARCHIVE — superseded by 08-18 pull |
| Neurality-on-GBP 3-place audit (2026-08-19) | xlsx | data/output/neurality-gbp-3place-audit_2026-08-19.xlsx | GBP 3-place URL audit variant | SUPPORTING |
| Rollout tracker (2026-08-18) | xlsx | data/neurality-data/2026-08-18-Rollout.xlsx | Full rollout tracker (8.9 MB) | SOURCE — Neurality's own tracker |
| Chatbot status tracker (2026-07-07) | xlsx | data/output/neurality-chatbot-status-tracker.2026-07-07.xlsx | Chatbot rollout snapshot | ARCHIVE |
| Site verification (2026-08-14) | xlsx | data/neurality-data/Neurality_site_verification_2026-08-14.xlsx | Site scan — is Claire/scheduler on site | SUPPORTING — feeds Master site-scan cols |
| Scheduler + chatbot links (2026-07-07) | csv | data/output/neurality-scheduler-chatbot-links.2026-07-07.csv | source→group→practice→website→neurality_name→scheduler_link→chatbot_url | ARCHIVE — superseded by UTM file |
| Neurality metrics builder script | python | tools/neurality-metrics/build_neurality_metrics.py | Builds Apr–Jun workbook; extend MONTHS to add July | TOOL — extend and rerun for July |
| TP-901 Neurality SOP | markdown | docs/project-management/sop-library/sops/TP-901_neurality.md | Provisioning/verification/gate wiring/maintenance SOP | REFERENCE |
| Neurality DB build prompt (2026-08-04) | markdown | data/output/prompt_neurality-database-build_2026-08-04.md | Spec for sga-intranet marketing.neurality_* schema (PRs #327–#336 pending Sheet ingest) | REFERENCE — future data plane |
| sga-intranet migrations 153–158 | sql | sga-intranet:migrations/153_neurality_dimensions.sql (sibling repo, not in this workspace) | neurality_locations + neurality_monthly_metrics tables; Sheet ingest pending | REFERENCE — future data plane |
| Growth-site patient funnel page | html | sga-growth-site/reporting/patient-funnel-ops/index.html | Neurality referenced only as vendor tile/source in Leads and Calls stages | REFERENCE |
Metric definitions & methodology
Sources (in priority order)
- Enabled roster + implementation status
data/output/neurality-master-2026-09-01.xlsx— 263 practice rows × 30 cols, sourced from the SGA Master List tab ofNeurality_Online_Scheduling_Links_All_Offices.xlsx, refreshed 2026-09-01.- Scheduler URLs by channel (Google Ads, GBP, Meta, IG)
data/access/neurality-utm-links-2026-07-28-full.xlsx— 109 Google-Ads-tracked locations.- Actually-on-GBP vs actually-on-website URL presence
- GBP:
data/access/neurality-master-list-2026-09-08.xlsx(SGA Master List tab, columns Neurality on GBP (any place)? / GBP Scheduler Vendor Detected, scans 2026-09-01 + 2026-09-07). Website, and GBP fallback for unscanned codes:data/output/neurality-on-gbp-audit_2026-08-18.xlsx— 253 audited. - July performance
data/neurality-data/nh-analytics-report-20260818T21*.csv— 4 CSVs (2 orgs × 2 windows), deduped by (Organization, Location) keeping latestGenerated At.- Growth Manager
docs/hr/team-assignments/Growth Manager List.xlsx.
Metric definitions (Neurality export schema)
- Voice patient opportunities
- Distinct inbound voice conversations Neurality's agent handled during the period.
- Voice appointments scheduled
- Voice conversations that resulted in a booked appointment.
- Scheduling rate — New Patients / Existing Patients (%)
- Percentage of voice opportunities of that patient class that ended in a scheduled appointment. Reported by Neurality; not recomputed here.
- Campaign response rate (%)
- Response rate to Neurality's outbound campaigns.
- Campaign appointments scheduled
- Appointments booked via outbound campaign response.
- Appointments — Online Scheduler / Chatbot / SMS
- Appointments booked through each non-voice surface.
- New-Patient Appointments (Agent)
- New-patient appointments explicitly attributed to Neurality's agent (voice or SMS).
Weighted rates
Every rate KPI shown at the org level is sum(numerator) / sum(denominator) across all offices with July data. Averages of office-level rates are NOT used.
Ranking thresholds
Rate-based rankings require ≥ 10 voice patient opportunities in the period, so a 1-opp / 1-appt office cannot rank #1. Volume rankings have no threshold.
Blank vs zero
A missing metric is displayed as "—" and excluded from sums and rankings. Zero is displayed as "0" and included. Blank is never treated as zero.
Metrics not in this report
Recovered/reactivated appointments and attributed production/revenue are not in Neurality's export schema; they cannot be reported from the current data plane. Either request Neurality add them, or source from the PMS via Dental Intel (Phase B — requires BAA).
Refresh
To rebuild for the next month: (1) pull a fresh nh-analytics-report-*.csv from Neurality's admin dashboard for both orgs (sgadental1 + gen4dental1), (2) drop into data/neurality-data/, (3) update PERIOD_START/PERIOD_END at the top of build.py, (4) refresh the Neurality Master workbook, (5) re-run python3 tools/neurality-command-center/build.py.